Sketch - Notice history

All systems operational

Mac app - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Web app - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 99.26%

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Oct 2021
Nov 2021
Dec 2021

Document Rendering - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 99.26%

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Oct 2021
Nov 2021
Dec 2021

Collab - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 99.26%

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Oct 2021
Nov 2021
Dec 2021

Mobile app - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Notice history

Dec 2021

Email digests not being sent
  • Resolved
    Resolved

    The issue has been solved and we're sending digest emails again.

  • Identified
    Identified

    We have identified a problem affecting digest emails and are working on a fix

Elevated error rates and latency
  • Resolved
    Resolved

    All services are working as normal again now, we’re really sorry for any inconvenience caused by this.

    We are still working on processing the backlog of document renders that were affected during the outage, the best option in the meantime is to save a new version and re-upload any changes that weren’t processed.

  • Monitoring
    Monitoring

    Our provider have implemented a fix and service is starting to be restored. Document ingestion has now recommenced and we will continue to monitor.

  • Identified
    Update

    Our provider outage is ongoing, and document processing will be delayed.

  • Identified
    Identified

    We are seeing increased error rates and latencies due to an issue with one of our infrastructure providers. We are monitoring the impact and will provide another update as we know more.

Nov 2021

Some collaboration features temporarily unavailable
  • Completed
    November 08, 2021 at 2:56 PM
    Completed
    November 08, 2021 at 2:56 PM

    Maintenance has completed successfully.

  • In progress
    November 08, 2021 at 2:20 PM
    In progress
    November 08, 2021 at 2:20 PM

    Maintenance is now in progress.

  • Planned
    November 08, 2021 at 2:15 PM
    Planned
    November 08, 2021 at 2:15 PM

    We are temporarily disabling the ability to see the presence of other users in documents and to follow their cursors and selections on our web and mac applications.

    We plan to re-enable this feature shortly and will post further updates as we progress.

Elevated error rates
  • Resolved
    Resolved

    We consider this resolved now.

  • Monitoring
    Monitoring

    We have applied a fix to the issue and error rates have dropped back to normal levels, we'll continue to monitor the situation

  • Investigating
    Investigating

    We are currently investigating an issue with elevated error rates.

Delayed document processing in Sketch cloud
  • Resolved
    Resolved

    The issue has been fixed and document processing is back to normal performance

  • Investigating
    Investigating

    We've encountered an issue and document processing may be delayed

Oct 2021

Degraded performance for Collab
  • Resolved
    Resolved

    Performance has remained stable since our fix and we consider this resolved now.

  • Monitoring
    Monitoring

    We implemented a fix and continue to monitor the results.

  • Investigating
    Investigating

    We are currently investigating occasional slowness in Sketch document collab.

Slowness in document rendering
  • Resolved
    Resolved

    We've fixed the problem causing the slowness in rendering and all systems are back to normal

  • Identified
    Identified

    Document rendering may be slower for some minutes. We've identified the issue and applied a fix for it

Oct 2021 to Dec 2021

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