Notice history

Jan 2021

Feb 2021

Mar 2021

Jan 2021

Feb 2021

Mar 2021

Jan 2021

Feb 2021

Mar 2021

Jan 2021

Feb 2021

Mar 2021

Jan 2021

Feb 2021

Mar 2021

Resolved
March 25, 2021 at 10:30 AM
Resolved
March 25, 2021 at 10:30 AM
The issue has been solved and all documents are being processed normally.
Monitoring
March 25, 2021 at 10:18 AM
Monitoring
March 25, 2021 at 10:18 AM
We implemented a fix and currently monitoring the result. All the pending documents should be processed soon
Investigating
March 25, 2021 at 10:00 AM
Investigating
March 25, 2021 at 10:00 AM
Document rendering is not working at the moment. We are investigating the potential cause.

Resolved
February 17, 2021 at 2:54 PM
Resolved
February 17, 2021 at 2:54 PM
The issue is now solved and all services are operational.
Monitoring
February 17, 2021 at 2:51 PM
Monitoring
February 17, 2021 at 2:51 PM
We implemented a fix and currently monitoring the result.
Investigating
February 17, 2021 at 2:30 PM
Investigating
February 17, 2021 at 2:30 PM
We are currently investigating this incident.

Resolved
February 16, 2021 at 6:53 PM
Resolved
February 16, 2021 at 6:53 PM
We were able to sort out the issue, and document rendering is back to normal.
Identified
February 16, 2021 at 5:05 PM
Identified
February 16, 2021 at 5:05 PM
Document rendering is affected due to an issue with a third-party provider. Users may see slower processing times and a higher failure rate when processing documents in the cloud.

Our engineers have identified the problem and are working on mitigation measures while waiting for the third-party to fix the issue.

Resolved
January 22, 2021 at 9:56 AM
Resolved
January 22, 2021 at 9:56 AM
Maintenance finished
Identified
January 21, 2021 at 5:24 PM
Identified
January 21, 2021 at 5:24 PM
We have disabled the Collab beta while we do some maintenance work on it.

Jan 2021 to Mar 2021

Sketch - Notice history